CASE STUDIES

 
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AL-SALAM PALACE MUSEUM
(PRE-OPENING)

2019 - 2020

Services Provided: 

  • Visitor Experience Model and Master Planning

  • Visitor Experience Journey Mapping and understanding touchpoints.

  • Opening Three Departments

  • Operations Management

  • SOP Creations 

  • Attractions experiences design

  • Training Planning

  • Culture Development

 

The Sheikh Abdullah Al Salem Cultural Centre illuminates the pantheon of human achievement within one iconic complex. Visitors move through expansive museums devoted to science, history, technology, and the arts — each a beacon of standout architecture, and each a locus of discovery.


The office of His Highness the Amir launched this venture in collaboration with 96 specialist organisations to share and preserve the country’s most indelible work. It’s the centerpiece of Kuwait’s national cultural district, and a landmark institution with 1100 exhibits catered to every interest. Guests can explore for days to glean a distinct understanding of Kuwaiti, Islamic and Arab thought and expression — and their seismic contribution to world culture.

 
 
 
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SHEIKH ABDULLAH AL-SALEM CULTURAL CENTRE 
(PRE-OPENING)

2017- 2018, Kuwait

Services Provided: 

  • Service Design

  • Visitor Experience Model and Master Planning

  • Visitor Experience Journey Mapping and understanding touchpoints.

  • Opening Three Departments

  • Operations Management

  • Managing Visitors and Conservation

  • Accessibility Awareness

  • Onboarding Planning and Implantation

  • Training Planning

  • Culture Development

 

The Al Salam Palace is a storied Kuwaiti monument newly refurbished by the SSH design and construction team. A luxury edifice welcoming heads of state for many decades, the palace that suffered so drastically during the 1990s is now reconstituted as an exquisite state museum that renders an unparalleled window into the second half of the 20th century.


Retooled as an informative walk through history, the museum details the lives and reigns of Kuwait’s 15 rulers while simultaneously inviting guests from across the globe to experience the palatial Kuwaiti treatment lavished upon visiting dignitaries.

 
 
 
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PRE-OPENING OF THE SIDE AT THE ARCELORMITTAL ORBIT

2019 - 2020

Services Provided: 

  • Visitor Experience Journey Mapping and understanding touchpoints.

  • Operations Management

  • Managing Visitors and Conservation

  • Training Planning

  • Culture Development

 

German innovator Carsten Höller gave himself a singular challenge: create a modern sculptural art installation that also functions as a pulse-pounding amusement park thrill ride. He then created the world’s longest tunnel slide as a piece of design and engineering genius that is the trademark attraction of London’s Queen Elizabeth Olympic Park.


The ArcelorMittal Orbit makes the perfect addition to a London establishment that draws visitors year-round. Built with both the heart-stopping slide ride and a viewing platform that provides sweeping views of the London skyline, the ArcelorMittal Orbit appeals to locals and traveller’s of all ages and serves as a major boon to UK tourism.