Crisis Management: What have we leant so far?
I was lucky enough this week to host a fantastic panel talking about crisis management
Nick Robins, Visitor Operations Manager at The Design Museum/ Radio Presenter/ Voice Over Artist
Neil Dolan, Head of Operations at the lastminute.com London Eye
Rachel Mackay, Manager, Historic Royal Palaces at Kew,
all visitor experience professionals about how crisis management has changed.
This was part of the Museum and Heritage Show Autumn Season of webinars and talks.
Majority of the talk was focused on crisis management bought through different lenses as our speakers were from different areas of the visitor experience landscape.
Check out the video.