Speaking to many museums and tourist attractions recently it has come to my attention that budgets, staffing & restructuring departments,...

I was lucky enough this week to host a fantastic panel talking about crisis management Speakers included: Nick Robins, Visitor Operations...

It is time for another year of exciting events but in different circumstances. Events organisations and tourist attractions are finding...

“Let me tell you my love story,” begins Carlton Gajadhar. It’s a story of passion for customer experience--one that begins in an unlikely...

Recently, I was eating my favourite dessert at Cinnabon (with extra icing) while refreshing myself on customer experience frameworks,...

COVID-19 is fastly taking over the world, impacting all businesses especially the tourist attractions and visitor experience industry. I...