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Carlton Gajadhar Brings CX Competencies to the Attraction Industry (CXPA Blog)
“Let me tell you my love story,” begins Carlton Gajadhar. It’s a story of passion for customer experience--one that begins in an unlikely...
'Customer Experience or Visitor Experience? Knowledge Sharing Across the Community'
Recently, I was eating my favourite dessert at Cinnabon (with extra icing) while refreshing myself on customer experience frameworks,...