Breathing new life to Museums and Visitor Attractions

I have spent over ten years creating amazing experiences for guests and employee at attractions around the world. I am a dynamic and enthusiastic professional who spends my life celebrating distinctive brands and exceptional customer service!

Up Close & Personal
ABOUT CARLTON GAJADHAR
I earned a Masters in International Tourism Management from the University of Lincoln. My work in the industry includes positions and projects with high-profile brands such as Merlin Entertainments, Coca-Cola, London Eye and Madame Tussaud's.
I have opened three major international tourist attractions in the UK and Kuwait and established a front of house team for the British Museum whilst raising over £700k in 6 months.
As a strategist within the industry, I co-founded Visitor Experience Forum, a volunteer organisation which encourages visitor experience professionals to network, brainstorm, and collaborate through member meetups, annual seminars, and a community awards ceremony.
As a professional driven to excel in all areas of customer experience and service-design, I am passionate about delivering and maintaining a high level of customer satisfaction within a team setting.
I pride myself on my initiative, communication, and attention to detail, along with my ability to apply a strong work ethic, take accountability for projects, and perfect my organisational skills.
Reach out today and let us discuss how I can assist YOUR organisation.
SPEAKING AND EVENTS
Upcoming
Podcast Show - The Brown Sign Project
Past Specking and Events
November 2020 - Crisis Management hosted discussion panel for the Museums + Heritage Show
EDUCATION
Masters in International Tourism Management
Degree in Advertising and Marketing
EXPERTISE
Opening New Visitor Attractions
Attractions Management
Employee Engagement
Customer Experience
Driving Revenue Growth
ORGANISATIONS AND ACCREDITATION

VISITOR EXPERIENCE FORUM
Co-Founder, started in 2016

INTERNATIONAL ASSOCIATION OF AMUSEMENT PARKS AND ATTRACTIONS
Member since Feb 2021
CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION (CXPA)
Member since Mar 2015

INDUSTRY MENTORING PROGRAMME
Mentor since March 2021
