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I have spent over ten years creating amazing experiences for guests and employee at attractions around the world. I am a dynamic and enthusiastic professional who spends my life celebrating distinctive brands and exceptional customer service!

 
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Up Close & Personal

ABOUT CARLTON GAJADHAR

I earned a Masters in International Tourism Management from the University of Lincoln. My work in the industry includes positions and projects with high-profile brands such as Merlin Entertainments, Coca-Cola, London Eye and Madame Tussaud's.


I have opened three major international tourist attractions in the UK and Kuwait and established a front of house team for the British Museum whilst raising over £700k in 6 months.


As a strategist within the industry, I co-founded Visitor Experience Forum, a volunteer organisation which encourages visitor experience professionals to network, brainstorm, and collaborate through member meetups, annual seminars, and a community awards ceremony.


As a professional driven to excel in all areas of customer experience and service-design, I am passionate about delivering and maintaining a high level of customer satisfaction within a team setting.


I pride myself on my initiative, communication, and attention to detail, along with my ability to apply a strong work ethic, take accountability for projects, and perfect my organisational skills.


Reach out today and let us discuss how I can assist YOUR organisation.

 

SPEAKING AND EVENTS

Upcoming 

Podcast Show  - The Brown Sign Project


Past Specking and Events

November 2020 - Crisis Management hosted discussion panel for the Museums + Heritage Show

 

EDUCATION

Masters in International Tourism Management

Degree in Advertising and Marketing 

EXPERTISE

Opening New Visitor Attractions 
Attractions Management
Employee Engagement 
Customer Experience 
Driving Revenue Growth

 

ORGANISATIONS AND ACCREDITATION

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VISITOR EXPERIENCE FORUM

Co-Founder, started in 2016

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INTERNATIONAL ASSOCIATION OF AMUSEMENT PARKS AND ATTRACTIONS

Member since Feb 2021

CUSTOMER EXPERIENCE PROFESSIONALS ASSOCIATION (CXPA)

Member since Mar 2015

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INDUSTRY MENTORING PROGRAMME

Mentor since March 2021

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